Jabulani Leffall, Contributing Editor for RCP Magazine - The economic events of the last 18 months have greatly clarified customers' views about IT spending - customers expect value for their money, and they want it yesterday. With a recovery potentially gaining steam, managed services providers face a dilemma when presenting pricing to those customers. Enter into a managed services agreement now and you have to live with your prices for a long time. Set the price too high, you don't get the business. Set it too low on too many contracts, and you could put yourself out of business.