As long as there are IT users, the need for help desk support will never go away. No matter how advanced and intuitive the technology becomes, users at one time or another need someone to explain how something works. With that in mind, IT service providers have no choice but to offer reliable, user-friendly help desk support. Without it, a service provider is missing a critical element of the customer relationship that conceivably could put the business at risk. Excellent help desk support leads to customer satisfaction, which in turn leads to customer loyalty and more business.