Upcoming Shows

Date:Thursday, March 11 1:00 PM ET
Topic: Easy Money: Products With Big Margins, Easy Management
Hosted by: Jim Roddy & Gennifer Biggs of Business Solutions Magazine

If you are a VAR or MSP looking to expand your line card to deepen your relationship with your customers, some new hosted or managed solutions can bring in extra revenue with almost no labor output on your part.

We'll talk about products such as managed print, hosted email and security solutions, and, of course, hosted BDR. All these solutions allow you to offer more value without adding more staff or incurring training and certification costs. As always we will be here to answer your questions during the broadcast.

In the meantime, please visit BSM's Managed Services Resource Center at www.BSMinfo.com/msp.

Date: TUESDAY, March 16, 2010 - 1:00 PM ET
Topic: Right-sizing Your Pricing
Hosted by: Jabulani Leffall, Contributing Editor for RCP Magazine

The economic events of the last 18 months have greatly clarified customers' views about IT spending - customers expect value for their money, and they want it yesterday. With a recovery potentially gaining steam, managed services providers face a dilemma when presenting pricing to those customers. Enter into a managed services agreement now and you have to live with your prices for a long time. Set the price too high, you don't get the business. Set it too low on too many contracts, and you could put yourself out of business.

Join host Jabulani Leffall and special guest Scott Bekker, editor in chief of Redmond Channel Partner magazine, for a wide-ranging discussion about right-sizing your pricing for managed services. We'll talk about smart strategies, share a range of expert opinion and provide actionable tips.

We look forward to seeing you there!

Date: THURSDAY, March 18, 2010 - 1:00 PM ET
Topic: VSR Channel Live!
Hosted by: Regina Ciardiello, VSR Editor

Join us for VSR Channel Live, a monthly television program designed to capture the channel's newest trends and technologies. Hosted by VSR Editor Regina Ciardiello, the March 18 show will include exclusive insights from Roy Schijns of ALK Technologies, a channel consultant and VAR who will answer audience questions LIVE related to Business Acumen.

Additionally, VSR Channel Live will feature an on-site Real-Life Solutions case study technology implementation. Other segments in the March 18 show include: VSR's Vertical Market Report as well as a new segment on Channel Education.

Register now for this free event! VSR Channel Live is brought to you exclusively by Vertical Systems Reseller and Zenith Infotech! We look forward to seeing you on the 18th!

Date: FRIDAY, March 19, 2010 - 1:00 PM ET
Topic: A Different Animal: The Skinny on Selling Managed Services
Hosted by: Carolyn April, Editor, Channel Insider

Your typical solution provider fields a sales force whose chief goal is to sell technology products and projects. But what happens when the product is a set of intangible services and your company's reputation?

Such is the sales scenario for managed services providers, which demands skills and processes distinct from a typical time-and-materials business. From the type of sales rep you hire to differences in sales cycles, pipeline needs and compensation plans, the move to an MSP model poses an adjustment. But it's a change worth making.

Please join Channel Insider Editor Carolyn April, along with several special guests, for this MSP-TV exclusive and learn how you can structure a successful MSP sales force and earn more money.

We look forward to seeing you there!

Date: TUESDAY, March 23 - 12:00 pm ET
Topic: Role-Playing to Win: Overcoming Objections in Selling Managed Services
Hosted by: Zenith Senior Account Managers

It's no secret that many VAR's and MSP's are looking to move away from a break fix business model and move towards building recurring monthly revenue. The easiest and best way to do that is to provide a complete Managed Services platform to their end clients.

• We'll discuss the most commonly heard objections and explain the easiest way to overcome them.
• We'll talk about how Zenith's solution will not only allow for high margins but will save you time as well.
• Lastly, we'll talk about Zenith's Business Continuity solutions and Partner benefits.

We will be taking your questions live during the Q & A Session. We look forward to seeing you there!

Date: THURSDAY, March 25, 2010 - 1:00 PM ET
Topic: Owning Up: How to Tap Into Your Employees' Big Ideas...And Get them Thinking Like Owners (Part II)
Guests: Pamela Bilbrey and Brian Jones, authors of Ordinary Greatness: It's Where You Least Expect It...Everywhere.

Please join us for our Success Series Webinars. Each Webinar will focus on improving strategic aspects of your business to drive growth and profitability. Join ChannelPro Publisher Michael Siggins and his special guests for this informative series.

When it comes to problem-solving, your employees should be your most valuable asset: after all, those who are closest to the work are the most likely to see opportunities for innovative solutions regarding improving customer service, reducing costs, and increasing efficiency. And by helping your employees feel like owners of your company, you'll be able to tap into that important source of solutions and innovative ideas right when you need it most.

Join Michael and his guests Pamela Bilbrey and Brian Jones, authors of Ordinary Greatness: It's Where You Least Expect It...Everywhere. We will discuss how you can tap the greatness of your staff to achieve great business results. This event is brought to you exclusively by Zenith Infotech! We look forward to seeing you on-line!

Date: TUESDAY, March 30, 2010 - 12:30 PM ET
Topic: Take your Business to the Next Level with Tigerpaw and Zenith Infotech!!!
Guest: Joe Danner - Tigerpaw Business Process Manager

Zenith Infotech and Tigerpaw have partnered to provide not just your typical IT Service Management (PSA) integration but a bi-directional integration between Tigerpaw's complete IT Business Management solution and Zenith's full-featured Remote Monitoring package. This integration of Zenith-Tigerpaw offers more than just service ticketing. You have the ability to handoff tickets to Zenith's NOC which will allow your staff to be more productive.

Discover how you can use an integrated Zenith and Tigerpaw solution to manage your entire business from professional full featured marketing thru opportunity based sales management to integrated quoting, proposal generation, and order & project management, thru all of your remote monitoring and service ticket automation needs to seamlessly integrating your back office functions such as invoicing, purchasing & receiving, inventory & asset management with a wholly integrated workforce scheduling and time management system that can truly help you take your business to the Next Level.

About Tigerpaw:
Tigerpaw Software - designed for and by IT Computer Networking businesses like you, is the only TRUE business automation software package built to integrate EVERY process in your IT business. From robust integrated marketing to sales management to the integration and management of service delivery and back office processes to superior service automation. Tigerpaw gives you one place to manage your entire IT business. Tigerpaw's Advanced Managed Services Integration provides a seamless integration to Zenith's monitoring and managed service applications, creating a seamless software package that automates the full lifecycle of your managed services business, from marketing to sales, thru PSA to agreement invoicing. Together we can take your business to the next level!

Date: WEDNESDAY, March 31, 2010 - 1:00 PM ET
Topic: Demands for Compliance Expertise Grow - Realize New Opportunities By Offering Compliance as a Service
Hosted by: Larry Walsh, Vice President & Group Publisher, Channel Insider

Keeping up and complying with the slew of existing and new data protection and privacy laws and regulations is time-consuming and requires skills beyond that which most companies have in-house. This presents a great opportunity for managed service providers to use regulatory compliance expertise and industry standards to win business and give customers peace of mind.

Join host Larry Walsh of Ziff Davis Enterprise and his guests as they explore what it means for an MSP to be compliant with SAS 70 and how having expertise in such standards as Sarbanes-Oxley, HIPAA and PCI-DSS provides a competitive advantage.

Date:Thursday, April 8 1:00 PM ET
Topic: Green Computing Can Bring In More Green
Hosted by: Jim Roddy & Gennifer Biggs of Business Solutions Magazine

This month we'll be discussing how you can use green computing as a differentiator. April is the perfect time to talk about saving the green with your customers - they pulling their hair out over taxes - so consider showing them how environmentally friendly computing can help save them money, perhaps even earn them rebates. You can't overlook the potential value of green computing - from laptops made with recycled plastic to power savings from proper UPS deployments to storage footprint reductions leveraged from virtualization, deduplication, and offsite archiving solutions.

In the meantime, please visit BSM's Managed Services Resource Center at www.BSMinfo.com/msp.

Date: MONDAY, April 12, 2010 - 1:00 PM ET
Topic: Reoccurring Revenue
Hosted by: Jabulani Leffall, Contributing Editor for RCP Magazine

The business that makes money while its lights are off and its workers are out of the office, is the business that more often than not, succeeds better than others. Reoccurring revenue is the key - not one-off invoices. Having a billing structure as a managed service partner allows for a service subscription payment model or a service level agreement on a continual remittance relationship. It requires more money upfront for a predictable payment structure over a longer period of time. The portion of a company's revenue that is highly likely to continue in the future, and that is predictable and stable, can create a high degree of certainty for growth success and ultimately the appeal of your business.

Attend this live webcast as Jabulani and Keith Lubner, Founder/Managing Partner of the Channel Consulting Corp, discuss strategies for reoccuring revenue.

We look forward to seeing you there!

Date: TUESDAY, April 13 - 3:00 pm ET
Topic: Business Continuity - Zenith Infotech's Complete BDR Overview
Hosted by: Frank Bauer, Business Development Representative for Zenith Infotech

Frank Bauer, a Business Development Representative here at Zenith Infotech will provide you with a complete overview of Zenith Infotech's highly successful BDR.

This event will provide an in depth, functional overview of the BDR. Additionally, he will cover the Sales and Marketing elements of the solution by providing several pricing models, real world examples of partners are marketing and the money you can expect to make. Frank has compiled this information by working with hundreds of partners, collecting feedback and also providing new wrinkles to their existing strategies.

Whether you have a general understanding of the BDR or have just heard of it, this is an event you won't want to miss. By the conclusion of this webinar, you will have all the necessary information you need to make a decision on proving concept and when you want to begin your go to market strategy.

Date: TUESDAY, April 20, 2010 - 1:00 PM ET
Topic: Identify the "Rudolphs" in your organization (Part 1)
Guests: Cyndi Laurin and Craig Morningstar, authors of The Rudolph Factor: Finding the Bright Lights that Drive Innovation in Your Business

Identify the "Rudolphs" in your organization: the 10 percent of any organization's people who are the true agents of innovation people who can shine the light exactly where a company needs to go in order to get to the next level. (Part 1)

Please join us for our Success Series Webinars. Each Webinar will focus on improving strategic aspects of your business to drive growth and profitability. Join ChannelPro Publisher Michael Siggins and his special guests for this informative series.

If you're looking for ways to increase business without spending money, you're not alone. Authors Cyndi Laurin and Craig Morningstar say your secret weapons against this down economy are those employees who shine - nose and all! Join us to learn how your company's "Rudolphs" can be your ticket to success - and how to make sure you feed and nurture them all year long.

Rudolphs, explain the authors, are the 10 percent of any organization's people who are the true agents of innovation - people who can shine the light exactly where a company needs to go in order to get to the next level. Basically, Rudolphs connect the dots that others don't see. Since they tend to identify causes of problems (rather than symptoms), they generate sustainable solutions more quickly and efficiently than their counterparts. In finding these crucial individuals, nurturing them, and putting their ideas to work, you achieve consistently higher levels of innovation - and thrive in every economy.

We will be taking your questions as time allows. This event is brought to you exclusively by Zenith Infotech!

Date: THURSDAY, April 22, 2010 - 1:00 PM ET
Topic: VSR Channel Live!
Hosted by: Regina Ciardiello, VSR Editor

Join us for VSR Channel Live, a monthly television program designed to capture the channel's newest trends and technologies. Hosted by VSR Editor Regina Ciardiello, the April 22 show will include exclusive insights from Roy Schijns, a channel consultant and VAR who will answer audience questions LIVE related to Business Acumen.

Additionally, VSR Channel Live will feature an on-site Real-Life Solutions case study technology implementation. Other segments in the April 22 show include: exclusive coverage of Motorola's North American Partner Conference as well as reports on Independent Software Vendor (ISV) and POS trends in the channel.

Register now for this free event! VSR Channel Live is brought to you exclusively by Vertical Systems Reseller and Zenith Infotech! We look forward to seeing you on the 22nd!

Date:Friday, April 26 1:00 PM ET
Topic: The Benefits of Private Cloud Computing for IT Service Providers to Small and Midsized Business (SMB)
Guest: Steve Brasen - Principal Analyst, Systems Management for EMA

Cloud Computing has many significant advantages for SMBs, including fast deployment, reduced costs, scalability and more. Generally built on virtualization and automation, cloud computing is split into two main alternatives - Public Cloud vs. Private Cloud - each of which provides major market opportunities for services providers, but which also pose some difficult challenges, especially for SMB clients. Steve Brasen - Principal Analyst, Systems Management for EMA will be our featured guest for this discussion.

This EMA webinar explores these benefits and challenges in depth, and will answer questions such as:

• What is cloud, and what is the different between all the cloud computing models?
• What does cloud mean for the SMB environment, and especially for service providers?
• Where are the benefits to SMBs and service providers, and what are the pitfalls to avoid?
• How can service providers capitalize on the huge growth market in cloud computing?

Following this webinar, armed with the right technology choices around virtualization, automation, storage, and networking (such as Zenith Infotech SmartStyle Computing), service providers for SMB organizations will be well on their way to understanding and profiting from the multi-billion dollar opportunities of delivering cloud computing solutions to their clients.

We look forward to seeing you on-line!

Date: TUESDAY, March 9 - 12:00 pm ET
Topic: Business Continuity - Make Your Business Grow!
Hosted by: Zenith Senior Account Managers

Our Business Continuity webinar helps you discover the easiest and most affordable way to keep your customers' businesses in operation.

• Provide your clients with fast restoration of downed servers and rapidly resume the flow of information in the event of a network problem.
• No upfront fees or license purchases
• Available to your customers under your own brand
• Reasonably priced - all encompassing solution includes:
  • Frequent back-ups
  • Multiple restore points
  • Standby server virtualization
  • Bare metal restorations to dissimilar hardware
  • Optional Offsite Remote Storage

As Zenith provides your clients with comprehensive business continuity protection, YOU earn recurring revenue - all without increasing demands on your existing resources. We invite you to take a look at the Business Continuity Solutions from Zenith Infotech. Questions? Just submit them during our live event for follow-up during our Q & A.

Date: THURSDAY, February 25 - 12:30 pm ET
Topic: A Day in the Life of Karl Palachuk, KPEnterprises & Great Little Book Publishing Company, Inc.

Karl Palachuk is not your typical entrepreneur. He today operates two successful businesses that at first seem completely unrelated - KPEnterprises, a respected IT solution provider in Sacramento, and Great Little Book Publishing Company, Inc.

These two companies, while separate and distinct in many ways, are still interrelated in much the same manner in which Karl - a prolific writer - leads his life and helps others lead theirs. His experience in building and running KPEnterprises over the past 15 years complements and feeds his publishing business, whether in regard to the technical manuals he's penned or self-help books, newsletters and blogs he is constantly cranking out.

Karl rigorously sets and follows through on goals in all aspects of his life, both personal and professional. In addition to keeping up with fast-changing IT trends and his daily writing commitments, Karl is also a dedicated father who makes work/life balance a top priority. Join us for a day in his life - and learn how Karl's approach to success can help make your own life more rewarding than ever. This presentation is brought to you exclusively by Zenith Infotech!

Date: TUESDAY, February 23 - 12:00 pm ET
Topic: Business Continuity - Make Your Business Grow!
Hosted by: Zenith Senior Account Managers

Our Business Continuity webinar helps you discover the easiest and most affordable way to keep your customers' businesses in operation.

• Provide your clients with fast restoration of downed servers and rapidly resume the flow of information in the event of a network problem.
• No upfront fees or license purchases
• Available to your customers under your own brand
• Reasonably priced - all encompassing solution includes:
  • Frequent back-ups
  • Multiple restore points
  • Standby server virtualization
  • Bare metal restorations to dissimilar hardware
  • Optional Offsite Remote Storage

As Zenith provides your clients with comprehensive business continuity protection, YOU earn recurring revenue - all without increasing demands on your existing resources. We invite you to take a look at the Business Continuity Solutions from Zenith Infotech. Questions? Just submit them during our live event for follow-up during our Q & A.

Date: MONDAY, February 22, 2010 - 12:30 PM ET
Topic: The Pro Returns - Building Your MSP Agreements
Guest: Bradley J. Gross, Becker & Poliakoff - Business Technology Law Practice Group

Brad Gross, an attorney who specializes in managed service transactions and MSP agreements, returns to MSPtv on February22, 2010 to continue his discussion on how to draft MSP agreements that help your company avoid contract ambiguity and legal liability. Through a series of case studies and real-life examples, Brad will demonstrate how companies should best word their MSP agreements and structure their MSP/customer relationships to help ensure smooth business transactions and properly manage customer expectations. Questions from attendees will be answered (time permitting).

Bradley J. Gross is a partner in the law firm of Becker & Poliakoff, and directs the Firm's Business Technology Law Practice Group. His practice is devoted to areas of technology law, with a special emphasis on managed service transactions and strategic IT service agreements.

Date: THURSDAY, February 18, 2010 - 1:00 PM ET
Topic: VSR Channel Live! February '10
Hosted by: Regina Ciardiello, VSR Editor

Join us for VSR Channel Live, a monthly television program designed to capture the channel's newest trends and technologies. Hosted by VSR Editor Regina Ciardiello, the February 18 show will include exclusive insights from Roy Schijns of ALK Technologies, a channel consultant and VAR who will answer audience questions LIVE related to Business Acumen.

Additionally, VSR Channel Live will feature an on-site Real-Life Solutions case study technology implementation. Other segments in the February 18 show include: VSR's Vertical Market Report as well as reports on Independent Software Vendor (ISV) and POS trends in the channel.

Register now for this free event! VSR Channel Live is brought to you exclusively by Vertical Systems Reseller and Zenith Infotech! We look forward to seeing you on the 18th!

Date: WEDNESDAY, February 17, 2010 - 12:30 PM ET
Topic: Managing Virtualization
Guests: Heather Clancy, Business Journalist and Communications Strategist

With businesses of all sizes now considering server virtualization as a mainstream IT strategy for their data center, the challenge of managing these complex environments is rising to the forefront of IT managers' minds. In fact, one recent IDC market survey indicates that close to 80 percent of all organizations grappling with more than 50 virtual machines are planning to apply some sort of management discipline to the mix. Rising levels of business interest in client virtualization in 2010 can only accelerate this adoption. Learn about why virtual server sprawl is a real threat to IT performance and service level agreements, what tools are at the MSP's disposal to address this challenge, and how virtual infrastructure management will fit into your overall services mix.

Heather Clancy is an award-winning business journalist in the New York area with more than 20 years experience covering the high-tech industry. She has a passion for green IT and regularly covers business technology issues, corporate sustainability and business management trends in two different blogs -- ZDNet's GreenTech Pastures and Smart Planet's Business Brains. Clancy's articles have also appeared in Entrepreneur, Fortune Small Business, The International Herald Tribune and The New York Times.

As always we will be taking your questions for follow-up during the broadcast! We look forward to seeing you on-line!

Date: TUESDAY, February 16, 2010 - 1:00 PM ET
Topic: Deal or No Deal - Entrance and Exit Strategies
Hosted by: Jabulani Leffall, Contributing Editor for RCP Magazine

Thinking long-term doesn't always have to include profit and revenue forecasts. Sometimes it's a matter of knowing when to get in and when to get out of a particular strategic market or even your own business. Both managed service providers and their client companies should be aware of the funding opportunities existing in mergers, acquisitions, strategic partnerships. Whether selling out or buying in, including an integrated IT planning and resource strategy to prepare for such deal is job one.

Mark your calendar to join Jabulani Leffall, Contributing Editor for RCP Magazine and his special guest, for the next installment of - On The Money - focusing on finances and it's effects on your business.

Date:Thursday, February 11 1:00 PM ET
Topic: Arm Yourself For The Mobile Revolution
Hosted by: Jim Roddy & Gennifer Biggs of Business Solutions Magazine

This is the second webinar in our 2010 series of Business Solutions Lunch & Learn Webinars. This year we will be tackling advice about products that can help you grow and expand your business in 2010. Our Lunch & Learn series is designed as a fast-paced education tool for busy executives, so grab your lunch, turn up the volume on your computer, and get ready for channel-focused advice from Business Solutions magazine's expert editors and a special guest.

With the workforce going, in some places, utterly mobile, VARs and MSPs need to have the products to handle the ever-growing demands for security, access control, wireless control, desktop virtualization and more. These are not your parents' technology tools, and you need to add the right equipment and expertise the meet the needs of those customers with mobile workers. We'll have advice on what products you need to have on your list, and questions to ask about those products with heavy play in the mobile world.

In the meantime, please visit BSM's Managed Services Resource Center at www.BSMinfo.com/msp. This event is brought to you exclusively by Zenith Infotech! We look forward to seeing you on-line!